Datenschutzbestimmungen
1. Who We Are
This Privacy Policy explains how Albanidis Dim. Konstantinos, operating under the trade name Freespirits Webdienste through www.freespirits.gr und www.fspirits.com (the “Provider”, “we”, “our”, “us”), collects and processes personal data.
If you use our websites, contact us, request support, or purchase/use our services, this Policy applies to you.
2. Scope of This Policy
This Policy applies to personal data processed in connection with:
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website browsing and inquiries,
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account creation and service management,
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billing and payment administration,
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technical support and communications,
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service security, abuse prevention, and legal compliance.
It does not replace your obligations as a customer/controller for data you process through your own website, stream, or applications hosted on our infrastructure.
3. What Personal Data We Collect
Depending on how you interact with us, we may collect:
3.1 Identification and Contact Data
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Full name
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Email address
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Phone number
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Company name (if applicable)
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Billing or business details (where required)
3.2 Account and Service Data
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Username/account ID
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Service plan, service configuration, and technical settings
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Support request history
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Service status and change logs
3.3 Billing and Transaction Data
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Billing address and invoicing details
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VAT/tax details (where applicable)
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Payment status and transaction references
(We do not store full card details if payments are handled by third-party processors.)
3.4 Technical and Usage Data
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IP address
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Device/browser type
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Operating system
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Referrer URLs
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Access timestamps
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Website/service interaction logs
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Error/crash/security event logs
3.5 Marketing Preferences
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Consent status for newsletters/promotional communication
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Communication preferences (opt-in/opt-out)
4. How We Use Personal Data (Purposes)
We process personal data to:
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Provide, operate, and maintain our services
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Create/manage accounts and deliver technical support
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Process invoices/payments and maintain accounting records
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Monitor security, prevent abuse/fraud, and protect infrastructure
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Communicate service updates, maintenance, and operational notices
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Improve performance, reliability, and user experience
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Comply with legal obligations and enforce legal rights
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Send marketing communications only where lawful (and where required, with consent)
5. Legal Bases for Processing (GDPR)
Where GDPR applies, we process data on one or more of the following legal bases:
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Performance of a contract (service delivery, support, billing)
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Legal obligation (tax/accounting/legal compliance)
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Legitimate interests (security, fraud prevention, service improvement, operational communications)
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Consent (for certain marketing cookies/communications where required)
6. Cookies and Similar Technologies
We use cookies and similar technologies for:
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essential website functionality,
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analytics and traffic measurement,
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security and session management,
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preference storage.
Where legally required, we request your consent before setting non-essential cookies.
You can manage cookies through your browser and/or consent banner settings.
7. Data Sharing and Recipients
We may share personal data only as necessary with:
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Payment processors
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Hosting/infrastructure and cloud vendors
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Email/communication service providers
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Security/anti-abuse providers
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Accounting/tax/legal advisors
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Competent authorities (when legally required)
All partners/processors are expected to process data under confidentiality and appropriate safeguards.
We do not sell your personal data.
8. International Data Transfers
If personal data is transferred outside the EEA, we use appropriate safeguards (such as Standard Contractual Clauses or other lawful transfer mechanisms), where required by law.
9. Data Retention
We keep personal data only for as long as necessary for the purposes above, including:
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active service period,
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support and dispute resolution needs,
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legal/tax/accounting retention obligations,
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security and abuse prevention records for reasonable periods.
When retention is no longer required, data is deleted or anonymized where feasible.
10. Security Measures
We implement technical and organizational measures appropriate to risk, including (where relevant):
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access controls and least-privilege principles,
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secure authentication and credential handling,
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traffic and infrastructure monitoring,
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logging and incident-response procedures,
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software/security updates and hardening practices.
No internet transmission/storage is 100% secure, but we continuously work to protect data appropriately.
11. Your Rights
Subject to applicable law (including GDPR), you may have the right to:
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Access your personal data
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Correct inaccurate/incomplete data
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Request deletion (“right to be forgotten”)
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Restrict processing
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Object to processing (especially for direct marketing)
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Data portability
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Withdraw consent (where processing is consent-based)
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Lodge a complaint with a competent Data Protection Authority
To exercise rights, contact us using the details in Section 14.
12. Marketing Communications
You can opt out of marketing emails at any time by:
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clicking “unsubscribe” in the email, or
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contacting us directly.
Service/transactional communications (e.g., billing, support, security alerts, maintenance notices) are not marketing and may still be sent as necessary.
13. Customer Responsibility for Third-Party Data
If you use our infrastructure to host websites, applications, or streams that process third-party personal data, you are responsible for your own compliance obligations (including legal basis, notices, and rights handling for your end users/listeners/visitors).
We provide technical infrastructure; unless explicitly agreed otherwise, you remain the controller of data processed through your own service environment.
14. Contact Details
For privacy questions or rights requests, contact:
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Email: [email protected]
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Websites: www.freespirits.gr, www.fspirits.com
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Business details/address: Pontou 37, Nea Mesimvria, Thessaloniki
We will respond within the timelines required by applicable law.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect legal, technical, or operational changes.
The latest version will always be posted on our websites with an updated effective date.
Your continued use of our services after updates become effective means you acknowledge the updated Policy.
16. Effective Date
Effective Date: 10/10/2003
Last Updated: 12/02/2026
